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Bilingual Customer Service Agent (Spanish or Tagalog)

Company: Preferred Credit
Location: Saint Cloud
Posted on: August 10, 2019

Job Description:

IT Service Desk Specialist

Position Summary:

The IT Service Desk Specialist is responsible for monitoring and resolving Service Desk issues, completing specific computer related assignments as directed and performing general computer maintenance functions.

Skills:

  • Strong knowledge of computer hardware
  • Strong knowledge of current Microsoft desktop and server operating systems
  • Strong knowledge of Windows, Active Directory, DNS/DHCP, O365 administration and other server applications.
  • Strong troubleshooting skills
  • Familiarity with general project management approaches
  • Familiarity ITIL best practices
  • Scripting experience (preferably with PowerShell)
  • Strong commitment to knowledge sharing and communication
  • Strong collaborative skills which provide the ability to work effectively with other team members
  • Ability to effectively communicate with both technical and non-technical staff through written and verbal communication
  • Ability to independently manage sub department level projects
  • Strong analytical skills with the ability to collect, organize and analyze information with attention to detail and accuracy WHY WORK FOR PCI? -- We provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale. -- PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics. -- Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI.

    SCHEDULE/JOB LOCATION:

    -- Full Time

    -- Monday-Friday plus on-call rotation

    -- Saint Cloud, MN

    Responsibilities:

    Service Desk Automation
    • Researches, recommends and implements automated solutions for service desk related tasks such as employee on-boarding, off-boarding, group membership changes, user lockouts, etc...
    • Writes scripts and/or programs to automate tasks Desktop Environment Administration
      • Performs day to day administration support for desktop related systems including virtualized desktop infrastructure & Active Directory
      • Researches and implements new technologies that improve the reliability and efficiency of the organization's desktop services
      • Install software patches on desktop related infrastructure, systems & devices on a regular basis
      • Maintains reference documentation for desktop related systems and infrastructure
      • Contributes to and maintains desktop administration standards Desktop & Facilities Project Coordination
        • Manages desktop system related projects include analysis, design, implementation, testing & training.
        • Assists Service Desk & Facilities Manager in managing facilities related projects.
        • Provides training to other departments on the use of desktop related tools Troubleshooting / Support
          • Provides escalated support to Services Desk Technicians in troubleshooting facility, desktop and application issues (user profiles, application installs, group policies, etc.)
          • Regularly participates in an on-call rotation to provide after-hours support
          • From time to time participates in after-hours deployments Qualifications:
            • 4+ years of hands on experience in service desk role, preferably at an organization with 100+ employees
            • 4+ years of hands on experience administering systems related to desktop management (VMWare Horizon, Thin Client Management, Active Directory, SCCM, WSUS, Office 365, Jira Service Desk, OpsGenie)
            • Associates Degree or equivalent experience and certification level in a related field, required Schedule: Days, No Weekends

              Job Location: St. Cloud, MN

              Pay Range:

              Spanish Bilingual Quality Assurance Associate

              Position Summary:

              Gone are the days of the dark and dingy workplace. PCI provides a positive work environment by ensuring a bright, clean, technology forward spare to enhance employee morale and on-the-phone customer interaction. We believe in an open floor plan, natural lights, and community spaces to create positive energy. We offer relaxing employee lounges, an outdoor walking trail, and an on-site micro market for employee convenience.

              POSITION SUMMARY:

              PCI is currently seeking highly motivated individuals to join our Customer Service Team!

              Our Quality Assurance team is responsible for ensuring our Customer Service Operations Department is operating at a level that meets or exceeds standards. This is an opportunity to work with an exceptional team of people, while helping others in their quest to provide world class customer service! The right applicant will have exceptional attention to detail, superior communication skills and strong time management. Duties include monitoring consumer interactions to ensure Customer Service department service quality, providing results of monitoring to Customer Service department leadership, and assisting the Customer Service department by handling inbound and outbound Customer Service phone calls as needed.

              WHY WORK FOR PCI?

              -- PCI is an award-winning workplace! Some of our employee and consumer facing awards include: Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.

              -- Competitive benefits which includes, discretionary bonus, student loan pay off assistance, leadership development and training, paid community volunteering time, paid Holidays, paid time off, non-profit donation matching, and so much more!

              -- Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI.

              SCHEDULE:

              -- No weekends!

              -- Full-time, M- F hours

              Responsibilities:

              Duties include monitoring consumer interactions to ensure Customer Service department service quality, providing results of monitoring to Customer Service department leadership, and assisting the Customer Service department by handling inbound and outbound Customer Service phone calls as needed.

              Qualifications:

              -- Excellent attention to detail

              -- Strong customer service and communication skills

              -- Exceptional multi-tasking abilities

              -- Excellent time management skills

              -- Ability to process and handle confidential information with discretion

              -- Fluent in both Spanish and English

              -- 1+ years' experience in a customer service or call center setting and previous experience in a quality assurance role is preferred

              Schedule: Days, No Weekends

              Job Location: St. Cloud, MN

              Pay Range:

              Collections Agent

              Position Summary:

              Join our team for a Positive and Customer-Centered Collections position.

              As a company that understands the importance of work-life balance and a positive work environment, we value flexibility and motivation within the workplace. We understand the importance of education and family and make it a priority to work with you and your schedule as an employee of PCI. Gone are the days of the dark and dingy workplace. PCI provides a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and on the phone customer interaction.

              PCI is looking for Customer Centered Collections Agents that are determined to provide quality customer service by assisting our customers who have fallen behind on their accounts.
              • Unlike the aggressive approach many agencies use, Preferred Credit, Inc. prides itself on giving a positive experience to all our customers.
              • We are empathetic to all situations and rely on solution-based results rather than being driven by sales.
              • We have a first party advantage, being that all our financing originates in-house
              • We work on building rapport and relationships in order to solve problems while giving our customers dignity and options.
              • We understand your career goals and offer paid training as well as a growth opportunity. AWARDS:
                • Star Tribune's Top 150 Workplaces
                • St. Cloud Chamber of Commerce's 'Diversity Award'
                • Better Business Bureau's Torch Award for Ethics BENEFITS:
                  • Competitive Standard Benefits
                  • Flexible Scheduling
                  • Room for growth and advancement
                  • Up to $2.50/hour shift differential for evenings and weekends
                  • Discretionary Bonus
                  • Student Loan benefit
                  • Scholarship and Tuition Reimbursement programs Responsibilities:

                    Our Customer Centered Collections Agents are determined to provide quality customer service by assisting our customers who have fallen behind on their accounts.
                    • Unlike the aggressive approach many agencies use, Preferred Credit, Inc. prides itself on giving a positive experience to all our customers.
                    • We are empathetic to all situations and rely on solution-based results rather than being driven by sales.
                    • We have a first party advantage, being that all our financing originates inhouse
                    • We work on building rapport and relationships in order to solve problems while giving our customers dignity and options...... click apply for full job details

Keywords: Preferred Credit, Saint Cloud , Bilingual Customer Service Agent (Spanish or Tagalog), Sales , Saint Cloud, Minnesota

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