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Level 2 Help Desk Technician

Company: StratX IT Solutions, LLC
Location: Saint Cloud
Posted on: February 19, 2021

Job Description:

Managed Services Level 2 Help Desk Technician
StratX IT Solutions is looking for a full-time Level 2 Help Desk Technician to provide support to our client base out of our St. Cloud, MN office. Our technicians provide frontline support by managing tickets on a variety of issues every day giving them the ability to learn something new almost daily and build their technical skills constantly. What we all share is a passion for technology, ability to learn quickly and the ambition to want to learn every day, and a focus on our customer's experience and success - making sure our clients are taken care of and their issues are resolved in a timely manner is our #1 responsibility! We value our employees and offer great benefits and a fun culture - we love what we do and how we do it! The members of our team come from diverse cultural and educational backgrounds and work experience.
It is important that our new StratXian have...

  • Solid technical troubleshooting skills,including desktop, application, server and network support
  • 4+ years of SOLID technical support experience
  • Excellent verbal & written communication skills; excellent customer service & organizational skills
  • Strong work ethic; accountability to yourself, your team and our clients
  • Proficiency with: desktop applications (Microsoft Office, QuickBooks, VPN access, Adobe, and more); Microsoft Office 365 and other hosted email solutions; Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • PROVEN ability to troubleshoot network printers, UPS devices, tablets, and mobile devices
  • Experience with virus removal and peripheral devices (scanners, monitors, webcams, etc.)
  • Experience with WAPs, routers, firewalls, and network switches
  • Understanding of Microsoft Exchange Server and backup software
    Are you our next StratXian? We would love to hear from you so you please submit your resume.

Keywords: StratX IT Solutions, LLC, Saint Cloud , Level 2 Help Desk Technician, Professions , Saint Cloud, Minnesota

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