MN IT Help Desk Technician

Company: StratX IT Solutions, LLC
Location: Saint Cloud
Posted on: August 21, 2020

Job Description:

Managed Services Help Desk Technician StratX IT Solutions is looking for a full-time Help Desk Technician to provide remote support to our client base out of our St. Cloud, MN office. Our technicians provide frontline support by managing tickets on a variety of issues every day giving them the ability to learn something new almost daily and build their technical skills constantly. StratX is a managed services provider (MSP) that services clients throughout the United States. We value our employees and offer great benefits and a fun culture - we love what we do and how we do it! The members of our team come from diverse cultural and educational backgrounds and work experience. What we all share is a passion for technology, ability to learn quickly, and a focus on our customer's experience and success - making sure our clients are taken care of and their issues are resolved in a timely manner is our #1 responsibility! It is important that our new StratXian have...

• Passion for everything IT-related and the eagerness to continue learning
• Solid technical troubleshooting skills
• 2+ years of solid technical support experience
• Excellent verbal & written communication skills; excellent customer service & organizational skills
• Strong work ethic; accountability to yourself, your team and our clients
• Proficiency with
  • Desktop applications (Microsoft Office, QuickBooks, VPN access, Adobe, and more)
  • Microsoft Office 365 and other hosted email solutions
  • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • Proven ability to troubleshoot network printers, UPS devices, tablets and mobile devices
  • Experience with virus removal and peripheral devices (scanners, monitors, webcams, etc.)
  • Experience with WAPs, routers, firewalls, and network switches
  • Understanding of Microsoft Exchange Server and backup software To apply for this position, submit your resume along with a cover letter that includes your salary requirement and why you feel that you are the right candidate for this position.

Keywords: StratX IT Solutions, LLC, Saint Cloud , MN IT Help Desk Technician, Professions , Saint Cloud, Minnesota