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Manual Review Representative

Company: Kelly Services
Location: Saint Cloud
Posted on: July 13, 2019

Job Description:

Job Description

  • Inbound and outbound call handling will be required, with a focus on customer experience and call resolution.
  • Disposition consumer credit application after application has referred from automated application process.
  • Investigate and analyze customer application data against credit bureau data.
  • Handle private customer information (credit bureau data - raw PII).
  • Utilize third party data sources, internal systems and tools to gather and analyze information on applicant to finalize a credit decision.
  • Exception processing including SSN investigations, Change of Names, Manual Account set ups and customer requested credit line decreases and freezes.
  • Complete recurring training on credit regulations and compliance requirements.
  • Identify suspicious activity on application data, customer application information or supporting documentation provided by customer.


    • Previous call center experience, administrative or office experience preferred
    • Excellent verbal and written communication skills
    • Solid PC skills, including proficiency in Microsoft
    • Ability to shift quickly between multiple online applications and screens
    • Ability to pull data from multiple external and internal systems accurately
    • Interpersonal skills and ability to work well in a team environment
    • Strong listening skills with customer focus
    • Superior problem solving and decision making skills
    • Must be able to work weekend during peak volumes and daily overtime as required
    • Ability to diffuse escalated calls with customers


      Great Temp-To-Hire opportunities!

      Why Kelly®?At Kelly

      Services®, we work with the best. Our clients include 95 of the Fortune

      100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

      the best talent to drive their business forward. If you only make one career connection today, connect

      with Kelly.About

      Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

      around the world and have a role in connecting thousands more with work through our global network of

      talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

      Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

      Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

      committed to employing a diverse workforce. Equal Employment Opportunity

      is The Law.

Keywords: Kelly Services, Saint Cloud , Manual Review Representative, Other , Saint Cloud, Minnesota

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