Contact Center Representative

Company: Great River Federal Credit Union
Location: Saint Cloud
Posted on: September 23, 2022

Job Description:

Job DescriptionSalary: Starting at $15.75/hrWe have one full-time Contact Center Representative opening at our St. Cloud, MN location. The Contact Center Representative assumes responsibility for the efficient, effective, and accurate performance of teller functions including accepting share deposits and loan payments, disbursing cash or check share withdrawals, and transferring funds from members accounts as directed. They will also provide solutions to enhance the members online banking experience and provide guidance. They will assist and troubleshoot with members all online banking and virtual products. They are responsible for researching and resolving member questions, problems, and concerns while providing proper follow-up and satisfaction. The Contact Center Representative will develop relationships via all members channels (ITM, phone, secure chat/email) by developing sales opportunities and actively cross selling credit union products and services.Qualifications:Understands, endorses, supports, and promotes the Mission and Core Values of Great River. Unity- I will care and collaborateInnovation- I will be your solution advocateCommunity- I will support and participateAuthenticity- I will be honest and presentRelationship- I will treat you with respectEmpowerment- I will take ownershipDemonstrates leadership by presenting a positive example, establishing high standards, maintaining confidentiality, developing strong relationships internally and externally, holding people accountable, and maintaining the highest standards of honesty and integrity.Functions as a team member by assisting, supporting, and encouraging other employees.Performs related work as required, willingly and eagerly, and meets deadlines as required.Exhibits appropriate verbal and written communications skills and proactively collaborates with other departments as needed.Here are some of the Benefits we offer:Health, Dental, and Vision insurance Employer Paid Life Insurance and Long/Short Term DisabilitySupplemental Life Insurance OptionsGenerous Health Savings Account MatchIndustry Leading 401k Match of 7%Paid Holidays including your Birthday!Vacation, Sick, and Paid Volunteer TimeStudent Loan Paydown ProgramWell-Being ProgramAnd much more!Please be sure to add notifications@ to your contact list to ensure delivery of all correspondence from us.Great River Federal Credit Union is an Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities, and all Protected Classes.

Keywords: Great River Federal Credit Union, Saint Cloud , Contact Center Representative, Other , Saint Cloud, Minnesota