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Scheduling Specialist

Company: CDI
Location: Saint Cloud
Posted on: July 31, 2022

Job Description:

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! This position is fulltime working Monday-Friday from 10:00am-6:30pm, including a Saturday rotation (3 times per year). As a Scheduling Specialist, you will be the first point of contact for patients and referring professionals -- answering phones, scheduling appointments, and managing faxes. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. ---You'll play an important part of that process by answering phones and handling calls in a professional and timely manner. You will actively listen to customers' needs on the telephone, and show empathy to every patient you speak with. Essential Duties: (85%) Scheduling * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and staff * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Daily responsibility for calling and scheduling as many patients for whom the Company currently has orders * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Obtains and enters new referring physician information in computer system data base and passes along to marketing for follow up * Understands how and when to roll phones on and off answering service * Alerts other clinics of phone problems that are passed along to your clinic * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Arranges transportation and hotel accommodations for patients when appropriate * Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) (10%) Insurance * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned Required: * Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion; 1+ years customer service experience * Able to successfully handle multi-level phone system with a high volume of calls at one time * Working knowledge of Microsoft Office; proficient with using computer systems and typing * High school diploma or equivalent Preferred: * Previous medical office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services-all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: CDI, Saint Cloud , Scheduling Specialist, Other , Saint Cloud, Minnesota

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