Scheduling Specialist
Company: CDI
Location: Saint Cloud
Posted on: July 31, 2022
|
|
Job Description:
RAYUS Radiology, formerly Center for Diagnostic Imaging, is
looking for a Scheduling Specialist to join our team. We are
challenging the status quo by shining the light on radiology and
making it a critical first step in diagnosis and proper treatment.
Come join us and shine brighter together! This position is fulltime
working Monday-Friday from 10:00am-6:30pm, including a Saturday
rotation (3 times per year). As a Scheduling Specialist, you will
be the first point of contact for patients and referring
professionals -- answering phones, scheduling appointments, and
managing faxes. You'll be part of a team providing a wide range of
screening, diagnostic and interventional procedures with compassion
and integrity to ensure the highest quality, access, service and
value to our patients, referring providers and partners. ---You'll
play an important part of that process by answering phones and
handling calls in a professional and timely manner. You will
actively listen to customers' needs on the telephone, and show
empathy to every patient you speak with. Essential Duties: (85%)
Scheduling * Answers phones and handles calls in a professional and
timely manner * Maintains positive interactions at all times with
patients, referring offices and staff * Schedules patient
examinations according to existing company policy * Ensures all
appropriate personal, financial and insurance information is
obtained and recorded accurately * Daily responsibility for calling
and scheduling as many patients for whom the Company currently has
orders * Ensures all patient data is entered into information
systems completely and accurately * Ensures patients are advised of
financial responsibilities, appropriate clothing, preparation kits,
transportation and/or eating prior to appointment * Communicates to
technologists any scheduling changes in order to ensure highest
patient satisfaction * Maintains an up-to-date and accurate
database on all current and potential referring physicians *
Obtains and enters new referring physician information in computer
system data base and passes along to marketing for follow up *
Understands how and when to roll phones on and off answering
service * Alerts other clinics of phone problems that are passed
along to your clinic * Handles overflow calls for other centers
within market to ensure uninterrupted exam scheduling for referring
offices * Arranges transportation and hotel accommodations for
patients when appropriate * Provides back up coverage for front
office staff as requested by supervisor (i.e., rest breaks,
vacations and sick leave) (10%) Insurance * Pre-certifies all exams
with patient's insurance company as required * Verifies insurance
for same day add-ons * Uses knowledge of insurance carriers
(example Medicare) and procedures that require waivers to obtain
authorization if needed prior to appointment (5%) Completes other
tasks as assigned Required: * Ability to deliver high quality
customer service to internal and external customers by
communicating with integrity and compassion; 1+ years customer
service experience * Able to successfully handle multi-level phone
system with a high volume of calls at one time * Working knowledge
of Microsoft Office; proficient with using computer systems and
typing * High school diploma or equivalent Preferred: * Previous
medical office experience * Bilingual RAYUS is committed to
delivering clinical excellence in communities across the U.S.,
driven by our passion for and superior service to referring
providers and patients. RAYUS Radiology is built on our brilliant
medicine, brilliant team, brilliant technology and services-all to
provide the highest level of patient care possible. We bring
brilliance to health and wellness. Join our team and shine the
light on Radiology Services! RAYUS Radiology is an EO
Employer/Vets/Disabled. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: CDI, Saint Cloud , Scheduling Specialist, Other , Saint Cloud, Minnesota
Click
here to apply!
|