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Customer Experience Specialist

Company: Tenvoorde Ford, Inc.
Location: Saint Cloud
Posted on: May 15, 2022

Job Description:

Job DescriptionAbout UsTenvoorde Ford, Proudly Serving Monticello, Sartell, Little Falls and Sauk Rapids, MN Drivers. We opened the dealership in 1903, and moved to our present location in 1978. If you're interested in a career in the automotive business, then we welcome you to apply today to join our family at Tenvoorde, Ford! Come be a contributor of providing an extraordinary automotive experience to all our customers. TeamOur team is in a unique position. Due to COVID-19 our sales team underwent a restructuring. Our newly invigorated staff is committed to a team atmosphere that encourages personal growth and supports each individual in reaching personal goals. Our team has never been so cohesive as we are now. The team has seasoned managers that understand todays employee and customer. These managers are not the "old school" sales managers you typically find at car dealerships. Because of our staffing level, our sales people are receiving twice the amount of leads and sales as normal. Now is the time to get in at the ground level of a team that will break records and earn the recognition as the best team in 117 years!Job SummaryResponsible for sales of new and used automobiles utilizing consultative sales approach, building extensive customer loyalty, and meeting all sales and service performance targets.For the 2019 year, our Sales Associates earned an average of $65,000 with our top performers earning over six figures!Ideal CandidateMust have extraordinary customer service skills, attention to detail, strong work ethic, ability to be self motivated, intense desire to win, money motivated, be the ultimate team player, ability to learn and take direction from a very skilled and veteran management staff. Benefits

  • Paid Time Off
  • Health Insurance, single and family coverage
  • Health Savings Account option
  • Dental Insurance
  • Life Insurance
  • 401k retirement plan
  • Employee Vehicle Discounts
  • Parts/Service Pricing Discounts
  • Referral Bonus ProgramJob Responsibilities
    • Build and maintain collaborative partnerships with the Service Department, and all functional areas and departments of the dealership in fulfilling the mission, vision, and strategic plan of the organization.
    • Develop and maintain an in-depth understanding of the current car inventory.
    • Utilize a persuasive consultative (customer-focused) sales approach to close business and meet performance goals.
    • In collaboration with the sales team, source in-person, phone, and internet leads.
    • Greet customers and engage in conversation to build rapport.
    • Conduct a needs analysis to understand prospect motives for purchase.
    • Identify vehicle that meets needs, and demonstrate relevant features and functionality of vehicle.
    • Test drive vehicle with prospective customer, build rapport, trial close and build value.
    • Summarize the process of purchase including gathering information, factoring payments and the appropriate amount of cash down.
    • Present numbers to the customer, ask for the sale, and address any customer objections
    • When customer agrees to sale, facilitate data collection process of relevant information working in partnership with internal personnel.
    • Maintain customer-facing presence during vehicle readiness process.

Keywords: Tenvoorde Ford, Inc., Saint Cloud , Customer Experience Specialist, Other , Saint Cloud, Minnesota

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