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HCM Tier 1 Support Specialist

Company: BerganKDV
Location: Saint Cloud
Posted on: June 6, 2021

Job Description:

Do you like providing "World Class" service?!

BerganKDV has provided innovative yet practical solutions for small to mid-size companies since 1945. From our beginning as a trusted CPA firm we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, and technology services throughout the upper Midwest. At BerganKDV we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal.

It is an exciting time to join BerganKDV!

BerganKDV Differentiators

  • Growth Potential
  • Close-knit collaborative team
  • Mentor Program
  • Employee Referral Rewards
  • Comprehensive Benefits Package
  • Customized Career Path
  • Open Door Leadership Style
  • Entrepreneurial Operating System - EOS / Traction

Position Description:

The HCM Tier 1 Support Specialist position helps to ensure that the needs of customers are being satisfied. This position provides excellent customer service by resolving client issues via phone or email, within the current SLA timelines. Schedules projects that come through support calls or emails and works project deadlines are met. This position will assist with training and mentoring of new and existing team members on processes and procedures and will assist in creating and documenting processes. The Support Specialist may need to assist in the processing of payrolls.


Essential Position Functions:

  • Review, balance, and process payroll for clients of varying sizes
  • Enter and maintain wage garnishments
  • Generate wage reports and other client reports as needed
  • Assist clients with pay issues
  • Process client retirement uploads
  • Complete new hire reporting and SSN verification
  • Process ACH direct deposit pre-note rejections
  • Prepare special payroll related spreadsheets
  • Upload quarterly reports and assist with annual W2 printing and shipping
  • Provide backup and assistance with payroll pack-out and shipping
  • Review and resolution of client requests, by working through various questions, system setups, etc.
  • Completes the assignment of client ticket requests via ConnectWise ticketing system
  • Works to resolve basic client requests and questions
  • Assists in the training of clients in the use of the software
  • Develops and maintains relationships with clients
  • Assists in Training and mentoring team members
  • Works with internal and external individuals to answer questions, resolve issues, and share information
  • Recommends/implements changes to improve efficiency
  • Stays informed and in compliance with federal, state, and local legal requirements and regulations
  • Stays up to date on software changes/enhancements to optimize software utilization
  • Ensures that ACH files are processed timely, set up, and maintained


  • Advanced Level in Word, Excel, Outlook, PowerPoint, and web-based applications, etc.
  • Strong technical skills and overall PC proficiency
  • Familiar with payroll processing, including tax, benefit, and other deductions
  • Ability to work independently and effectively communicate with internal and external stakeholders.
  • Able to react to change and to manage multiple tasks and priorities
  • Meticulous attention to detail, as well as reliability and ability to carry out daily functions in an efficient and timely manner
  • Excellent verbal and written communication skills

Preferred Qualifications:

  • Associates degree in Business, Accounting, Finance, Human Resources, or related field
  • Experience with computerized payroll and HRIS systems, software applications include: Millennium3, SaasHR, Payentry, HRIS packages
  • CPP or FPC certified
  • Experienced in finding solutions to technical payroll, tax, and systems related issues


A leading professional services firm with a contagious culture; where growth is fostered and making a difference means something. Our values drive our decisions, and our passion is empowering people and creating wow experiences for our clients.

Be who you want to be at BerganKDV.


We are proud to offer a competitive and comprehensive benefits package, with options designed to help you make the best decisions for yourself, your family and your career. Our competitive compensation package offer is catered to reward you for your performance and recognition for the value you bring to our business. In addition, our total package includes medical and dental coverage, matching 401(k) plans, PTO, observed holidays and a range of programs and benefits designed to support your physical, financial and social well-being.

All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

Keywords: BerganKDV, Saint Cloud , HCM Tier 1 Support Specialist, Other , Saint Cloud, Minnesota

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