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Management and Program Analyst

Company: Department of Veterans Affairs
Location: Saint Cloud
Posted on: June 6, 2021

Job Description:

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The St. Cloud VA Health Care System is recruiting for one (1) full-time Management and Program Analyst for the Office of the Director.

Learn more about this agency


The incumbent of this position serves as the Healthcare Systems Analyst and has responsibility for Lean/Six Sigma projects, Systems Redesign initiatives, High Reliability Organization (HRO) elements and St. Cloud Quality Management System (STCQMS) development/support. The role reports to the Lean Management System Coordinator. However, this employee will work collaboratively with and may take direction from the Director and other senior leaders depending on the project and/or assignment. As the Healthcare Systems Analyst, the incumbent is expected to lead transformative quality, safety, effectiveness, and efficiency improvement efforts; act as the project manager for large and complex healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center; conduct studies and organizational analyses of diverse functions and work processes; provide consultative guidance to management and leadership to effect improvements in mission effectiveness, resource utilization and cost savings; and develop collaborative relationships and funding mechanisms with VHA, academic, and private healthcare industry partners in support of HRO, Lean/Six Sigma, Systems Redesign and STCQMS activities.

As the Healthcare Systems Analyst, the incumbent provides direction and support to all levels of staff on Lean/Six Sigma projects, Systems Redesign initiatives, HRO and STCQMS activities. In conjunction with leadership, duties will include planning and

organizing the ongoing developments within the section, as well as analyzing, evaluating, advising and coordinating administrative and clinical activities. Responsibilities will include management improvement, productivity improvement, management controls, and short and long-range planning. The purpose of improvements is to provide both effective and efficient delivery of healthcare to patients seen in this health care system.

The incumbent takes on a leadership role in improving the healthcare delivery process, in the realms of quality, safety, value, effectiveness, and efficiency. The work requires primarily a high order of analytical ability combined with a comprehensive knowledge of (a) the functions, processes, and principles of health care management; and (b) methods used to gather, analyze, and evaluate information concerning the health care management process.

Responsibilities include, but are not limited to:

  • Lead complex and far-reaching performance improvement initiatives using systems engineering principles.
  • Provide consultative support on identifying appropriate process measures and monitors for quality and performance improvement based on systems engineering tools and principles.
  • Conduct studies based on systems engineering principles to optimize quality, safety, value, effectiveness, and efficiency in healthcare systems.
  • Ensure sustainability and spread of efforts directed at improving quality, safety, value, effectiveness, and efficiency using management engineering.
  • Plan and conduct studies directed at reducing errors due to cognitive overloading and human-computer interaction failure.
  • Plan and conduct analytical studies of management functions in support of improvements in organizational structure and staffing level efficiency.
  • Provide consultative support to patient access and flow improvement initiatives based on industrial and quality engineering tools and principles.
  • Lead efforts in the use of information to improve quality, safety, value, effectiveness, and efficiency (informatics).
  • Develop and manage collaborative relationships and funding mechanisms (including internal and external VHA grant funding) to support and foster St. Cloud VA HCS systems redesign program growth.
  • Actively participate in the academic mission of the VA.
  • The incumbent will serve as a lean-systems change agent and a healthcare system resource to all staff on related projects and topics: Serves as a member of the Process Improvement Committee; Tracking committee plans; Coordination of recognition and award submissions; Education and training initiatives will be tracked and monitored.


Work Schedule: Monday - Friday, 800 a.m. - 4:00 p.m.

Telework: Ad Hoc

Virtual: This is not a virtual position.

Position Description/PD#: Management and Program Analyst/PD90435-0

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0343 Management And Program Analysis

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  • Analysts, Program
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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/04/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Candidates must demonstrate the following examples of qualifying specialized:

  • Acting as the project manager for healthcare and operational improvement projects impacting patient care delivery systems;
  • Identifying systems design problems that contribute to errors;
  • Developing systems for data mining, transforming data into information, and knowledge management.

All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Please see the Required Documents section below for resume requirements.


Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or LL.M., if related, that provided the knowledge, skills, and abilities necessary to do the work of this position.


Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or JD., if related.

One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement

You will be rated on the following Competencies for this position:

  • Analytical Reasoning
  • Project Management
  • Stakeholder Management
  • Systems Thinking

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching or similar activities when visiting work sites; and some moderate lifting and carrying. At other times, the work is sedentary requiring the use of a personal computer.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Saint Cloud , Management and Program Analyst, Other , Saint Cloud, Minnesota

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