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Medical Support Assistant-Mental Health

Company: Veterans Affairs, Veterans Health Administration
Location: Saint Cloud
Posted on: June 5, 2021

Job Description:

The Medical Support Assistant (MSA) provides medical administrative support throughout the Mental Health outpatient clinics and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinic located at the St. Cloud VA Health Care System. The MSA is responsible for accurate appointment management and the coordination of all administrative information between the professional staff, patient, patient caregiver and/or representative. [ "Major duties include but are not limited to: Schedules appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines to include scheduling, canceling, re-scheduling patient appointments or consults Cancel/no show appointments in accordance to scheduling guidelines Monitors Electronic Wait List (EWL) Ensures encounter forms are complete, research to monitor if appointment should be canceled or no showed, have basic knowledge on helping provider close open encounters Verifies and updates demographics Enters appropriate documentation in patient records correctly Processes complex medical orders Faxes documents Processes all emergency and non-emergent transfers to other facilities Performs basic eligibility, co-pay and pre-authorization requirements Follows HIPPA rules and shares data with others on an as needed basis Interacts with veterans, family member, visitors in a courteous, tactful and helpful manner Provides direct customer and patient service that is prompt, friendly and cooperative Work Schedule: Monday - Friday 8:00 am - 4:30 pm. Evening and weekend work may be required. Financial Disclosure Report: Not required" ]

Keywords: Veterans Affairs, Veterans Health Administration, Saint Cloud , Medical Support Assistant-Mental Health, Other , Saint Cloud, Minnesota

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