Lead Service Scheduler

Company: Robert Half
Location: Saint Cloud
Posted on: January 11, 2021

Job Description:

Ref ID: 02480-9502802560Classification: Lead Service SchedulerCompensation: $17.00 to $22.00 hourlyOfficeTeam is looking for a Lead Service Scheduler to support our busy client! The Lead Service Scheduler is in charge of overseeing the scheduling department and making sure technicians have work orders scheduled out and customer inquiries are handled in a helpful and timely manner. If you have prior customer service leadership skills and enjoy working in the fast pace of a service scheduling department apply today! Duties:-Handle service related inquiries in a knowledgeable and timely manner.-Schedule all service work for technicians.-Manage the service board, make changes as requested, communicate changes with technicians.-Process all credit applications and follow-up with Sales Team regarding needed paperwork.-Troubleshoot with customers on their equipment concerns.-Ensure Technicians have all equipment and work orders for service calls.-Close and bill all service tickets within 3 business days of receiving them from service techs.-Monitor and schedule courtesy calls/ follow up on service that was performed.-Check for open tickets and close necessary ones at the end of every month.-Track service tech time/stops efficiency, communicate daily on progress.-Order material/products for service technicians as needed.Please send your resume to st.cloud@officeteam.com or call us at 320-240-0991.Job Requirements:- 3+ years of related experience in a lead customer service/scheduling role- Familiarity with multi-line phone systems, fax machines, scanners, and other office equipment- Excellent written, verbal, and non-verbal communication skills- Associate's Degree or higher in Business, Communications or similar- Strong computer skills including Microsoft Word, Excel, and Outlook, as well as strong internet researching skills- Ability to multi-task and support multiple technicians and customers in a fast paced environment while meeting or exceeding deadlinesPlease send your resume to st.cloud@officeteam.com or call us at 320-240-0991.OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Saint Cloud , Lead Service Scheduler, Other , Saint Cloud, Minnesota