Thomas Edison North (74050), United States of America, St Cloud,
Minnesota Customer Solutions Specialist - St. Cloud, MN (FULL TIME)
Capital One prioritizes the health and safety of our associates. In
light of COVID-19, we are complying with the CDC guidelines for
social distancing. The vast majority of Capital One roles,
including this role, have temporarily moved to work at home. When
Capital One returns to normal operations, this role will return to
the assigned onsite work location.
To ensure productivity in a home environment, applicants must
meet the space and technology requirements outlined below. These
requirements will no longer be applicable once the role returns
Work at Home Technology Requirements:
A secure home office environment that is free from background
noise and distractions of any kind
A reliable high-speed broadband Internet service provider
Dial up or Satellite Internet service providers are not
ISP must be hardwired (Wifi prohibited) and must be used for
Capital One purposes only during your schedule and would need to be
in place at start of employment
The ISP speed/bandwidth must be 5 megabytes per second (minimum
required) or higher (10+ preferred). Please contact your ISP for
confirmation. Check your internet service provider speed/bandwidth
We are reimagining Banking and it all starts with YOU: We
believe banking should fit our customers’ everyday lives — not the
other way around. As a Customer Solutions Specialist, you’ll have
the opportunity to use your love of working with people and sharing
product knowledge to play a vital role in helping our customers’
banking experience over the phone. You’ll talk to our customers
when they call in about existing or opening new accounts. Our team
exists to enhance the financial lives of customers by helping with
essential account setup procedures, helping customers understand
our online banking features, and making them comfortable with our
products. We’re not just looking to fill open positions. We seek
determined, passionate people who really want to be a part of this
whole reimagined banking experience.
Here’s what we’re looking for in YOU: You’re friendly, engaging
and can connect with customers. Yep, you’re a people person -
whether you’re helping folks with technology challenges, having
casual conversations, or simply walking our customers through some
of the cool services and products we offer online.
You are passionate about helping customers and will be able to
reduce customer financial anxiety by helping to determine personal
financial needs. You’ll stay up to date on product changes and
features to help guide your customers on their financial journey.
You’ll respond and answer customer inquiries with the intent of
enhancing customer retention and engagement by leveraging various
tools and channels to recommend appropriate solutions.
You’re aware of the importance of compliance when working at a
bank. You’ll ensure essential account setup procedures are
followed, explain important security questions, uphold, and share
critical customer guarantees.
You’re naturally curious and like to learn. We’ll teach you what
Capital One has to offer our customers in products, services and
experiences to help guide them in the right direction toward their
You’re digitally savvy. You’ll guide customers on what’s
possible online and explain how to easily navigate our mobile and
online experience. Take an active role in educating customers on
other banking channels as well as other products and services.
You’re a team player. You will have the opportunity to work with
an energized team of banking professionals and will help inspire
your teammates as they inspire you.
You're flexible. When customers call, you'll be there. Your
starting schedule will most likely include evening and weekend
You like the idea of growing your career with Capital One and
eventually exploring other opportunities as you seek new
If you’re nodding along and like what you’re reading, let’s
Basic Qualifications :
- High School Diploma, GED, or Equivalent Certification
Preferred Qualifications :
- At least 1 year of experience in customer service
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.