Fulfillment Manager

Company: Nextten Stauer, LLC
Location: Burnsville
Posted on: January 17, 2026

Job Description:

Job Description Job Description Department: Fulfillment / Warehouse Operations Reports To: COO Employment Type: Full-Time, Exempt Who We Are Nextten Stauer is the country’s fastest-growing destination for precious gemstone jewelry, unique luxury items and vintage-inspired timepieces. We have over 15 years of success in direct marketing and continue to experience incredible growth. Based in Burnsville, Minnesota and Richmond, Virginia we have international offices in Italy and Hong Kong. Following a record breaking year, no other company better combines the history, mystery and romance of the past with modern craftsmanship and 21st century technology. Think vintage collectibles from brands like Cartier, Tiffany, Van Cleef, and Rolex, and then picture precious gems such as diamonds, rubies, and emeralds and…you’ll get the idea! We are treasure seekers. We are storytellers. We are our customer’s inside connection to affording the extraordinary. We shop the world for the rare, the beautiful, and the innovative and secure them at a price that makes them amazingly affordable. As one of the nation’s largest gem buyers, we purchase on average over 10 million carats of gemstones a year. Then, we introduce these remarkable finds through compelling stories found in nearly one billion pages of print advertising each year. Think of Stauer as the passport to celebrating the finer things in life and the people you love without breaking the bank Position Summary The Fulfillment Manager oversees daily e-commerce fulfillment operations ensuring accurate, fast, and cost-effective order fulfillment across receiving, assembly, order processing, pick/pack, shipping, returns, inventory control, and safety . This role partners closely with internal teams, and with a 3PL provider, and drives continuous improvement to ensure accurate, on-time order fulfillment while meeting productivity, quality, and customer satisfaction goals. Key Responsibilities Manage end-to-end e-commerce fulfillment operations including receiving, assembly, pick/pack, shipping, and returns in MN warehouse Lead, coach, and develop supervisors and warehouse associates (full-time and part-time) in a high-volume environment Partner with 3PL provider outside MN and utilize WMS tools to optimize throughput, accuracy, and shipping performance Own shipping operations, including carrier relationships, shipping contracts, and rate negotiations to ensure competitive and cost-effective solutions Manage suppliers for shipping materials (cartons, packaging, inserts, dunnage) while maintaining strong partnerships, quality standards, and cost control Monitor inventory levels to prevent stock-outs, dead stock, and shrinkage Develop, document, and improve SOPs to support speed, accuracy, scalability, and cost efficiency Track, analyze, and report weekly on fulfillment KPIs (order accuracy, ship time, productivity, returns, shipping costs) Drive continuous improvement initiatives to enhance fulfillment SLAs, vendor performance, and operational efficiency Ensure OSHA compliance, workplace safety, and proper equipment maintenance Provide data-driven insights and recommendations to senior leadership Qualifications Experience managing e-commerce warehouse or fulfillment operations Proven leadership and people management skills in a fast-paced environment Experience managing shipping carriers, contracts, and packaging suppliers preferred Experience working with or overseeing a 3PL strongly preferred Proficiency in Microsoft Office, inventory systems, and WMS platforms Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Detail-oriented with the ability to manage multiple priorities Customer-first mindset Bachelor’s degree preferred Benefits & Perks Comprehensive health, vision, and dental coverage Paid holidays and paid time off (PTO) 401(k) plan with company match Company-paid life insurance and AD&D coverage Short-term and long-term disability plans Free telephonic medical support program Employee discounts on luxury products Fun, supportive, team-oriented work environment A Better Business Bureau rating Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person We are committed to providing Equal Employment Opportunities to all applicants and employees. EOE / AA /Disabled Employer.

Keywords: Nextten Stauer, LLC, Saint Cloud , Fulfillment Manager, Logistics, Transportation & Drivers , Burnsville, Minnesota