Technical Customer Support Technician

Company: Aspectled
Location: Saint Cloud
Posted on: January 11, 2022

Job Description:

To apply, please submit your resume and a brief cover letter highlighting why you believe that you're a great fit for this position.aspectLED is a fast-growing manufacturer of LED lights based in White Bear Lake, Minnesota (right along I-35E). Our lights are used by companies like Disney, Apple, Starbucks, Victoria's Secret, Marriott, and countless electricians and homeowners across the country.
We're looking for a Technical Customer Support Technician to join our fast growing team!The Role:As a member of our LED Lighting product support team you will become an LED expert, but if you don't know too much about this now, no worries! We are happy to train you and bring you up to speed. In this role, you will use your knowledge of our products to provide advice, technical guidance and help troubleshoot issues directly with our customers over the phone and via email, as well as supporting our sales and customer service teams. You will also be involved in processing and resolving warranty claims with customers.
Your Skills:The most important skills we are looking for in this role is a strong passion for technology and learning, a natural problem solver and a love for customer support. Experience working in customer service is a must, but also experience as a low voltage installation or service-technician, any level electrician, communications technician or demonstrated experience working in similar roles is a definite plus.
Responsibilities:Provide technical advice and troubleshoot issues with our customers for all of our products.Support Sales and Customer Service teams by providing technical guidance and advice when needed.Process warranty claims and document all interactions with customers.Work with the rest of the product support team to improve installation and service documentation in cooperation with the marketing and engineering teams as needed.
Our Requirements:Experience working on computers and with Microsoft Windows and Office is required.Strong writing, communications and effective interpersonal skills are critical for this role.Must be comfortable talking on the phone to customers and communicating via email, video chat and texting.Strong customer service focus and a service oriented attitude.This is an office based role. You will work at a desk and in our tech labs. There is no field work associated with this position.Ability to successfully prioritize tasks logically in a fast-paced and constantly changing environment.
Compensation and Benefits: Competitive salary and bonus program Health and dental insurance Onsite free company medical clinic No cost prescription program Voluntary Vision Insurance Company Paid Life Insurance Voluntary Long-Term Disability Retirement Savings Account (401k) Flexible Spending Plans for Medical Expenses and Dependent Care Paid Time Off (PTO) Paid Holidays Employee Assistance Programs (EAP)
Work Schedule and Location:This is a Full-time, exempt position that will office in our White Bear Lake, MN facility. Schedule is Monday through Friday from 8:00am to 5:00pm.
aspectLED provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, aspectLED complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
aspectLED is an EEO/AA employer: women, minorities, the disabled, and veterans are encouraged to apply.
Job Type: Full-timeby Jobble

Keywords: Aspectled, Saint Cloud , Technical Customer Support Technician, IT / Software / Systems , Saint Cloud, Minnesota