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Customer Service Specialist

Company: Alltran
Location: Saint Cloud
Posted on: October 11, 2019

Job Description:

JOB DESCRIPTIONAlltran is looking for Scheduling Specialists in our Sartell, MN location. Apply now and schedule your interview!ABOUT USAlltran Health Services is a leader in the Revenue Cycle Management and Healthcare BPO industry. The compensation range is $13.00/hour - $16.00/hour with an additional incentive compensation opportunity of $.75 - $2.50/hour. Alltran Health Services has been helping providers and patients/consumers resolve their HealthCare Receivable issues for over 22 years. They partner with top Hospitals, Clinics, and Medical providers to solve revenue cycle scheduling, billing, processing and accounts receivable issues.Health BenefitsCafeteria-style medical plan with HRAEmployee assistance programWellness programFitness centerOn-site wellness coordinator.Financial benefitsLife insuranceProfit sharing401(k) plan All positions have a base pay and can earn a monthly incentive in addition to their base:Employees are able to self-promote themselves through our Career Level Training Courses that are offered by AlltranEmployees are able to increase their base pay as well as increase their potential incentives within the first year depending on their personal motivationAbility to impact your own compensation by over 30% within the first yearAverage yearly compensation starts at $27,000 with senior employees total compensation reaching over $38,000Lifestyle benefitsPaid time offPaid holidaysCorporate discountsCommunity service opportunitiesJob SUMMARY:Alltran has an opening for a Scheduling Specialist. Under general supervision, performs work in a patient scheduling position involving the use of computerized information systems to perform patient scheduling, registration and insurance verification if applicable. RESPONSIBILITIES Responds to calls including patients, physicians, physicians office staff, peers, and determines the urgency of the situation and then suggests appropriate referrals and appointmentsAnswers the client telephone lines for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messagesSchedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goalsConfirms patient appointments and gives appropriate instructions by telephone or by mailing each patient a letter providing information about the test(s) and any necessary preparation.Completes multiple types of outpatient appointments in a professional, accurate, customer-oriented and timely mannerWorks with our clients and their office managers/supervisors to obtain correct information for scheduling appointmentsObtains information about patient s health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification cardPerforms other duties as assigned, but only after appropriate trainingJOB REQUIREMENTSQUALIFICATIONSNo experience necessary.Must be able to complete and clear background check Must be able to work a schedule Monday thru FridaySome flexibility is available and may include 4, 10-hour work days and flexibility with start and end timesActual schedule will be assigned once training is completedOur Normal office hours include: Monday- Friday 7am-6pm & no weekends Knowledge/ Skills/ Abilities:Ability to organize work under pressureAbility to typeStrong written and oral communication skillsTime management and sound decision-making skillsAbility to work in a fast-paced, continually changing environmentBasic knowledge of medical terminologyBasic knowledge of medical insurance theoryKnowledge of all software and hardware computerized equipment Disclaimer: This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation Associated topics: client, customer, customer care, customer order, customer service representative, guest, help desk, service representative, telephone, telephone activation specialist

Keywords: Alltran, Saint Cloud , Customer Service Specialist, Hospitality & Tourism , Saint Cloud, Minnesota

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