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Card Services Customer Service

Company: Firefly Credit Union
Location: Burnsville
Posted on: August 23, 2019

Job Description:

LOCATION: Burnsville Corporate Our Card Services Specialists understand that a great card can make more possible. That's why they take the extra steps needed to ensure the timely execution of loan administration functions for the Card Services program - to include preparing and sending required disclosures, auditing and booking while maintaining high quality standards. Our Card Services Specialists demonstrate a strong understanding of the Scorecard Reward Program by monitoring, maintaining and properly administering the program. They also exercise a proactive approach to identifying and assessing fraud risks in the card portfolio so we can take the appropriate actions to mitigate potential losses and give our members the power to live confidently. Our Card Services Specialists are there to answer questions, handle concerns and respond to requests while working hard to guide members toward a positive outcome. REQUIRED QUALIFICATIONS: ---HS Diploma or equivalent. ---1+ year(s) previous related financial services experience; knowledge of Credit/Debit card program preferred. ---Excellent customer service skills. ---Good verbal and written communication skills. ---Math aptitude and keyboarding skills. ---Work independently while displaying initiative and decision making skills ---Strong organizational and prioritization skills. ---Ability to work as a team player being flexible, dependable and adaptable to change. ---Maintain a high level of professionalism while working under pressure ---Strong attention to detail. ---Previous PC experience to include Microsoft Office, Internet and e-mail equivalents HOURS: Scheduled for 40-hours per week between the hours of Monday through Friday 8:00am - 6:00pm with rotating Saturdays 9:00am - 1:00pm Firefly Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes

Keywords: Firefly Credit Union, Saint Cloud , Card Services Customer Service, Hospitality & Tourism , Burnsville, Minnesota

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