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Customer Service Specialist - Sartell, MN

Company: Alltran
Location: Saint Cloud
Posted on: July 13, 2019

Job Description:

JOB DESCRIPTION
Alltran is looking for Scheduling Specialists in our Sartell, MN location.
Apply now and schedule your interview!
ABOUT US
Alltran Health Services is a leader in the Revenue Cycle Management and Healthcare BPO industry. The compensation range is $13.00/hour - $16.00/hour with an additional incentive compensation opportunity of $.75 - $2.50/hour.
Alltran Health Services has been helping providers and patients/consumers resolve their HealthCare Receivable issues for over 22 years. They partner with top Hospitals, Clinics, and Medical providers to solve revenue cycle scheduling, billing, processing and accounts receivable issues.
Health Benefits
Cafeteria-style medical plan with HRA
Employee assistance program
Wellness program
Fitness center
On-site wellness coordinator.
Financial benefits
Life insurance
Profit sharing
401(k) plan
All positions have a base pay and can earn a monthly incentive in addition to their base:
Employees are able to self-promote themselves through our Career Level Training Courses that are offered by Alltran
Employees are able to increase their base pay as well as increase their potential incentives within the first year depending on their personal motivation
Ability to impact your own compensation by over 30% within the first year
Average yearly compensation starts at $27,000 with senior employees total compensation reaching over $38,000
Lifestyle benefits
Paid time off
Paid holidays
Corporate discounts
Community service opportunities
Job SUMMARY:
Alltran has an opening for a Scheduling Specialist. Under general supervision, performs work in a patient scheduling position involving the use of computerized information systems to perform patient scheduling, registration and insurance verification if applicable.

RESPONSIBILITIES
Responds to calls including patients, physicians, physicians office staff, peers, and determines the urgency of the situation and then suggests appropriate referrals and appointments
Answers the client telephone lines for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages
Schedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goals
Confirms patient appointments and gives appropriate instructions by telephone or by mailing each patient a letter providing information about the test(s) and any necessary preparation.
Completes multiple types of outpatient appointments in a professional, accurate, customer-oriented and timely manner
Works with our clients and their office managers/supervisors to obtain correct information for scheduling appointments
Obtains information about patient s health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification card
Performs other duties as assigned, but only after appropriate training
JOB REQUIREMENTS
QUALIFICATIONS
No experience necessary.
Must be able to complete and clear background check
Must be able to work a schedule Monday thru Friday
Some flexibility is available and may include 4, 10-hour work days and flexibility with start and end times
Actual schedule will be assigned once training is completed
Our Normal office hours include: Monday- Friday 7am-6pm & no weekends

Knowledge/ Skills/ Abilities:
Ability to organize work under pressure
Ability to type
Strong written and oral communication skills
Time management and sound decision-making skills
Ability to work in a fast-paced, continually changing environment
Basic knowledge of medical terminology
Basic knowledge of medical insurance theory
Knowledge of all software and hardware computerized equipment

Disclaimer:
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.
Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation Associated topics: csr, customer care specialist, customer service, customer service associate, customer service representative, product support, service agent, service representative, technical support, telephone service representative

Keywords: Alltran, Saint Cloud , Customer Service Specialist - Sartell, MN, Hospitality & Tourism , Saint Cloud, Minnesota

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