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Customer Service Agent (1st Shift - St Cloud, MN)

Company: Carl Zeiss Vision Inc.
Location: Saint Cloud
Posted on: March 12, 2019

Job Description:

CUSTOMER SERVICE AGENT (1ST SHIFT - ST CLOUD, MN)

ST CLOUD, MN

Thrive on innovation at a global technology leader. Develop exciting solutions in a diverse, stable work environment that s focused on the future. Join us in a modern work environment with an open and inspiring culture and colleagues!

YOUR JOB

* Responds to, investigates and resolves any inbound customer requests and inquiries via all modes of communication (phone, fax, mail, chat, instant message, and email) in a timely & courteous manner, in particular

* Receives, records and routes customer orders and order changes in an appropriate manner

* Answers status requests on existing jobs and services in a timely and accurate manner

* Manages difficult customer situations in a calm and professional manner

* Proactively contacts customers to follow up on customer requests, orders and / or any further issues in a timely manner (outbound activities), in particular

* Notifies customers on any deviations from delivery or further commitments ahead of time

* Maintains assigned accounts and special tasks

* Prepares documentation

* Assists internal stakeholders with inquiries related to accounts, products, services and status of orders

* Documents contacts, actions and responses in the provided tools

* Helps to build customers interest in new products (lenses, coatings) and services

* Actively gathers feedback and drives continuous improvement of services and processes to increase efficiency and free up time for value adding customer service

OUR REQUIREMENTS

* Strong customer focus and customer service attitude

* Strong verbal and written communication skills

* Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments

* Strong ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level

* Strong problem solving, teamwork, and time management skills

* 3 to 5 years of either customer service background & experience or optical background & experience

* Willingness and ability to catch up on customer service and / or optical skills & knowledge (depending on individual background and experience)

* Solid Microsoft Office skills, in particular Excel and Word

At ZEISS we encourage creative thinking and innovation. We work in dynamic and interdisciplinary teams and offer individual development perspectives as well as flexibility in organizing your work. We care about our employees and take particular responsibility for improving society and preserving our environment. These core values have shaped our corporate culture at ZEISS for over 170 years.

HELP US SHAPE THE FUTURE! The application process takes less than 10 minutes, we look forward to receiving your application.
Online Application
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We are an EEO/AA/Veterans/Disabled employer.

Keywords: Carl Zeiss Vision Inc., Saint Cloud , Customer Service Agent (1st Shift - St Cloud, MN), Hospitality & Tourism , Saint Cloud, Minnesota

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