SaintCloudRecruiter
the smart solution for Saint Cloud jobs

Customer Service Representative

Company: CGI
Location: Minneapolis
Posted on: September 25, 2018

Job Description:

Category: Administration City: Minneapolis, Minnesota, United States Position ID: J1216-0119 Employment Type: Full Time Position Description: CGI Federal is looking for outgoing, experienced customer service representatives to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity and ability to work as a team in a fast paced environment. This position processes highly sensitive and confidential information. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. Must be able to lift and carry 45lbs. CGI FEDERAL Your future duties and responsibilities: The Support Associate Level II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The Support Associate Level II shall perform all duties required by the Support Associate Level I as well as, but not limited to, the following: Interface with Passport applicants at Agency/Center information and will-call counters. At the Information station, ensure appointment is scheduled; review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication. Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up. Perform data entry Operate various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail When operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality. Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport Use TDIS and determine quality and correctness of prepared Passports, maintain issued applications in an orderly and traceable fashion, ensure Passport chips are activated, accurately scan images into DOS data systems Perform searches as requested for customer applications and use troubleshooting skills in connection with information given by the TDIS inquiry screens; contact customers by phone for verification of mailing address and/or data information Create routine and expedited batches in TDIS Prepare Informational Request Letters (IRLs) both electronic and written Prepare Final Notice letters Process refund/reimbursement requests Generate a credit card payment from the applicant and distributing completed batches to the cashier's office. Verify all completed transactions and run designated reports. Troubleshoot information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process. Update text in appropriate TDIS screen. Update Passport application information from the computer system Use a purging application for mature files Participate in customer service outreach activities including, but not limited to: naturalization ceremonies, travel shows, college and university events Serve as customer interface in providing Passport information to customers (general public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors) Assist with acceptance agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc. Photocopy Acceptance Agent and Congressional newsletters and coordinate folding/stuffing/sealing/mail out Photocopy materials as needed and coordinate preparation of training packets for acceptance agent seminars. Assist CSM with passport acceptance facility certification and update corresponding acceptance facility databases Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities Prepare and mail Certificates of Attendance for those acceptance agents who attend DOS training classes Distribute newsletters and any other correspondence to staff Prepare application for issuance of a non-receipt of a Passport and corrections of the issued Passport Contact applicants to request necessary documents Return applicant's personal documentation Resolve undeliverable mail items by contacting the customer and appropriately document all actions taken in a SharePoint application Communicate with the cashiers office and coordination with Passport Specialist assigned to special task of re-issuance of applications Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system Assist with various special projects as requested by the Government When required, relieve receptionist at lunch/breaks to answer administrative telephones Required qualifications to be successful in this role: PHYSICAL DEMANDS: Capable of doing repetitive functions such as lifting, sitting, reaching, twisting, sealing envelopes, and filing. Standing in the public waiting area of the agency, while assisting the internal and external customer and general public. You may be required to stand for a minimum of 6 hours, but not to exceed 12 hours in a given day based upon scheduling requirements. Ability to move up to 45 lbs Ability to work in inclement weather conditions, as requested by our government customer. Required qualifications to be successful in this role EDUCATION/EXPERIENCE REQUIRED: HS diploma or GED Three (3) years of general office experience Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook. QUALIFICATIONS: Must meet all qualifications requirements of the Support Associate Level I Ability to effectively and politely interface with the public Good data entry skills Good filing and file retrieval skills (Preferred) A basic knowledge of the current TDIS computer system, ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion SECURITY CLEARANCE REQUIRED: MRPT or SECRET (if specified by the Government) What you can expect from us: Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliancecgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned . We make it easy to translate military experience and skills Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Keywords: CGI, Saint Cloud , Customer Service Representative, Hospitality & Tourism , Minneapolis, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Food Store Delivery (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Minneapolis
Posted on: 10/18/2018

Housekeeper - Minneapolis Marriott City Center (18002HYB)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Lakeville
Posted on: 10/18/2018

Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Sartell
Posted on: 10/18/2018


Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer 039 s product questions, promote
Company: Mommy Jobs Online
Location: Buffalo
Posted on: 10/18/2018

Supermarket Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things and (more...)
Company: Instacart
Location: Minneapolis
Posted on: 10/18/2018

Supermarket Delivery (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Eden Prairie
Posted on: 10/18/2018

Customer Service Advisor - Entry Level
Description: Accelerate your potential br br Geared for the Driven br br Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline Instant Oil ChangeSM VIOC (more...)
Company: Valvoline
Location: Cambridge
Posted on: 10/18/2018

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Saint Michael
Posted on: 10/18/2018

Delivery Driver - Groceries
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Roberts
Posted on: 10/18/2018

Supermarket Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Minneapolis
Posted on: 10/18/2018

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Saint Cloud RSS job feeds