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Payroll Support Manager

Company: BerganKDV
Location: Saint Cloud
Posted on: May 14, 2022

Job Description:

When you select an HCM career at BerganKDV, you become part of a people-focused, inclusive and contagious culture where everyone works to create an environment for employees to thrive.
BerganKDV has provided innovative yet practical solutions for small to large-size companies since 1945. From our beginning as a trusted CPA firm, we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, human capital management, and technology services across the country. At BerganKDV we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal.
Position Overview:
The Payroll Support Manager will lead the Payroll Support Team, which provides support and production for payroll clients, as well as the Implementation Team and other internal BerganKDV contacts. The Payroll Support Manager will coordinate with the internal team and clients to ensure a high-quality servicing experience.

  • Identify and develop process improvement ideas and solutions based on observations and analysis of team metrics, plus feedback from clients and team members.
  • Resolve client issues in a prompt, professional manner, including documentation and thorough follow-up.
  • Participate with interviewing, selecting, onboarding, and training new team members.
  • Maintain a positive work environment, ensuring team members are engaged and motivated.
  • Facilitate communication with clients and staff on operational and industry announcements.
  • Continual evaluation of quality and efficiency standards, which include measurements that are reviewed on a quarterly basis.
  • Evaluate team and individual performance on a consistent basis using department metrics and provide timely, candid, and constructive feedback.
  • Participate in writing and administering annual performance reviews.
  • Ensure the team has training and resources to perform their duties and assist individual self-development by identifying training opportunities.
  • Facilitate the creation and maintenance of documentation to support operational changes.
  • Work along-side Payroll Implementation Manager to establish best practices for successful handoff of completed projects.
  • Participate in the development of long- and short-term strategies to maintain efficient and effective delivery of optimal service to the client base.
  • Build Fiscal year budgets.
  • Manage new and current vendor relationships, while developing and/or enhancing service offerings.


    • Bachelor's degree in accounting, business, or related field
    • 5+ years of relevant experience
    • Familiar with payroll processing, including tax, benefit, and other deductions
    • Experience with computerized payroll and HRIS systems, software applications
    • Strong supervisory skills; comfortable leading a team and interacting with all levels of authority
    • Ability to maintain confidentiality at all times

      BerganKDV is a leading professional services firm with a contagious culture; where growth is fostered and making a difference means something. Our values drive our decisions, and our passion is empowering people and creating wow experiences for our clients.
      BerganKDV Differentiators:

      • Growth Potential
      • Close-Knit Collaborative Team
      • Mentor Program
      • Employee Referral Rewards
      • Comprehensive Benefits Package
      • Customized Career Path
      • Open Door Leadership Style
      • Entrepreneurial Operating System - EOS / Traction

        We are proud to offer a competitive and comprehensive benefits package, with options designed to help you make the best decisions for yourself, your family and your career. Our competitive compensation package is catered to reward you for your performance and recognize you for the value you bring to our business. In addition, our total package includes medical and dental coverage, matching 401(k) plans, PTO, observed holidays and a range of programs and benefits designed to support your physical, financial and social well-being.
        All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: BerganKDV, Saint Cloud , Payroll Support Manager, Executive , Saint Cloud, Minnesota

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