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Field Service Manager-VI, MN, MI territory

Location: Saint Cloud
Posted on: May 14, 2022

Job Description:

The Field Service Manager position is responsible for all aspects of the mechanical, welding, and electrical service work performed by the Virginia, Minnesota and Michigan Service group. This is truly a "Manager" role with mechanical, welding and Technical "hands on" virtually obsolete. Supervisors will be involved to carry out the daily scheduled activities with a Service Planner helping to plan and support. Setting standards, providing data/research in order to justify equipment, tooling, vehicles, and additional personnel are some of the "big picture" issues dealt with. Day to day items include communications between the Field Service Group and all other Departments, helping to solve technical, personnel, and customer problems as they arise, continuously promote a safe working culture, etc.

Percentage of Travel: 50%

1) Responsible for all Mechanical, Technical and Welding Field Service throughout the Iron Range Operations. Area includes, Minnesota, Michigan, Iowa and Wisconsin. Maintain and facilitate the On Call rotation schedule.
2) Promote an atmosphere of good will and accountability between the company and the employees. Act in professional manner & build trust with personnel through honesty and integrity
3) Participate in all Safety, Planning, Scheduling, Budgeting, Sales, and collaborative meetings as required by management.
4) Develop and update job books, work scopes, documentation records, and create job reports.
2) Create and maintain a culture where working safely is the highest priority, and that "0" injuries and lost time accidents are not only possible but expected. Ensure completion and collection of FLRA's, OSD's, MSHA, Fleet, and all other inspection or prerequisite documentation.
3) Develop and support a professional attitude with each Field Service employee. Insure that each one of our customers, peers, superiors, suppliers, etc. is treated with respect and in a professional manner at all times. Conduct yearly promotion and or performance reviews according to company & Union timelines.
4) Responsible for developing and adhering to the Field Service Department budget.
5) Provide estimated costs and timelines to the Sales Department for proposals on all jobs large or small.
6) Responsible for proper maintenance, repairs, and any calibrations applicable on all Field Service equipment. This is to be done timely, efficiently and economically. Including vehicle fleet management.
7) Insure all Field Service personnel are effectively utilized and or absorbed. Provide assistance to Human Resources on employee retention and job related training.
8) Develop or identify training of Mechanical, Technical and Welding Supervisors and Lead personnel. Coordinate with EHS for shop equipment training needs, schedules, and certifications.
9) Drive the development of teams, improving communication, interaction and relationships between Mechanical and Technical employees with the department.
10) Plan and coordinate work with the Shop Supervisor to utilize Field Service employees within the mechanical and weld shops in the absence of field work in order to maintain absorption goals for the department as well as to complete work within the shop that directly involves completion of field work.

Major Responsibilities
1) Lead and facilitate safety stand downs, safety talks, safety training, and ensure toolbox talk topics are reviewed by hourly employees and outside contractors during their pre-shift safety meetings that are facilitated by the Leadmen. Maintain the safety of all, this includes coordinating and/or facilitating refresher training when needed and new training as supported/required by the company. Train all Iron Range employees in the use of FLRA, ensure 100% compliance, and reporting injuries/incidents. Take part in investigations with EHS and other management staff. Conduct team meetings with Field Service employees monthly.
2) Effectively communicate with customers, co-workers, employees, and management
3) Provide final dollar amounts on service jobs for invoicing.
4) Manage the supervision, planning, work scopes, quality documentation records, and reports on all jobs. Track field work w/ Planner and attend/participate in all Field Service planning meetings held weekly.
5) Work with Account Managers in all aspects of customer relations, i.e. safety, job schedules, forecasting, work scopes, warranty issues, any discrepancies, etc. Collaborate with WTY Administrator to plan & execute all WTY work in a timely manner and/or within specified timelines when stated.
6) Work with Warehouse / Parts Department personnel on any shipping, receiving, and parts issues.
7) Establish KSuccess goals for Field Service Personnel and develop custom training programs. Conduct yearly reviews for salaried & hourly shop employees in accordance with existing company policy(s) (and the Union Labor Contract for hourly).
8) Postmortem analysis on jobs to continuously improve efficiencies and increase margins.
9) Continually monitor Field Service budget and expenses to keep the department on track to achieve budgeted goals.
10) Develop and Quote service business opportunities working with Account Management.
11) Verify On-site Detail Work hours tie out with payroll hours. Ensure Field Service SF Cases are create, updated, and closed in a timely manner.
12) Continual customer interface verbally, electronically, and in person
13) Drive continuous improvement throughout the Field Service department. 6S areas of responsibility and Fleet vehicles within the department.
14) Request, monitor, and oversee outside vendor's quotes, req's, requests, and work performed by them for Field Service work. Send PO's to vendors for work to be performed and remit any paperwork to the Buyer or Planner.
15) Manage, coordinate and monitor employees, schedules, vacations, and review daily timecards for accuracy and completeness. Maintain employee PTO schedules on Shared Calendar.

1) A two year Mechanical Degree or a two year Electrical Degree with mechanical influence and three to five years' experience in the service industry, or five to ten years' service maintenance experience.
2) Three to five years in a management/leadership role this involved ten to thirty reports, direct and indirect.
3) Heavy equipment and P&H Mining equipment experience a plus.
4) Must have excellent computer skills, and be able to communicate with all levels of business personnel.
5) Some knowledge of accounting to understand and manage budget.

Keywords: GEOTEMPS, INC., Saint Cloud , Field Service Manager-VI, MN, MI territory, Executive , Saint Cloud, Minnesota

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