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Associate Installation Manager - Home Improvement

Company: ThisWay Global
Location: Saint Cloud
Posted on: January 15, 2022

Job Description:

Our partner is looking for a n Associate Installation Manager in Roseville, MN.

Responsibilities:
Develop and implement new hire training for sub-contractors and employees to assure onboarding is effective as timely and effectively as possible
Complete a minimum (2) days of ride-along field training per week focused on new sub-contractors, employees and underperformers. Use a process of both observation and demonstration in the field to train. Debrief with installation manager(s) and document results. Providing performance feedback to improve overall installation, project management and service performance.
Analyze individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
Partners with installation manager(s) in determining sub-contractor and employee skill sets
Partner with product knowledge experts in the development and delivery of monthly installer meetings, product knowledge, installation knowledge and service knowledge training to increase effectiveness of sub- contractors, project managers and service technicians.
Partner with installation manager(s), internal operations manager, sales manager(s) and GM on resolving open issues, identifying areas of improvement within the installation, project management and service support process. Provide necessary training and support to sub-contractors, project managers and service technicians to continuously improve back office installation, project management and service processes and paperwork

Requirements
Bachelor's Degree or an equivalent combination of education and experience
Valid driver's license with acceptable motor vehicle record
5+ years of installation, product management, and service experience
Installation management experience a plus
Computer skills and management of computer-based information
Beginning December 4, 2021, all new hires will be required to be fully vaccinated against COVID-19 prior to their first day of work

Benefits

A total rewards package including, but not limited to:
Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development & tuition reimbursement opportunities
A culture that supports work-life balance

Keywords: ThisWay Global, Saint Cloud , Associate Installation Manager - Home Improvement, Executive , Saint Cloud, Minnesota

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