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Delivery Manager

Company: EQ by Equiniti
Location: Saint Cloud
Posted on: February 15, 2020

Job Description:

IT - Head of Program Delivery Mendota Heights, MN, 55120 Job Description Equiniti Group IT is a global function, which builds and supports mission critical, internal and customer-facing software solutions for wide-ranging products and services across the Equiniti Group. Group IT Program Delivery, is the global team responsible for servicing new business demand to meet the Group---s strategic growth and development objectives. It is structured on divisional lines with dedicated teams of project managers aligned to the company---s business divisions. The framework within which the Program Delivery function works is governed by the delivery methodology defined by the Group IT PMO (Project Management Office). Role Summary An exciting opportunity has arisen to join the Group IT Program Delivery team, to manage the project portfolio for the EQ US division. EQ by Equiniti is actively introducing many new and enhanced products in the US market. The Head of Program Delivery will play a key role in delivering these products and services to clients and their shareowners. The Head of Program Delivery will report to the Global Director of Program Delivery. They will work hand in hand with the CIO EQ US to assess, approve, plan and delivery projects to service the US business functions. They will liaise with Group IT shared service teams (Infrastructure, Architecture, Security, and Development), local EQ US IT teams, 3rd party vendors and business stakeholders to manage successful project delivery. They will ensure that project designs, costs, delivery dates and resource requirements are approved through the appropriate Group IT and financial governance functions before business commitments are made. They will ensure that approved projects are delivered and reported in accordance with the Technology department methodology, in addition to any business stakeholder specific reporting needs. The Head of Program delivery will personally manage the delivery of key individual projects and, where necessary to service the scale of demand, motivate for additional project manager resources for other projects. They will line manage those project managers to ensure successful delivery. Core Duties/Responsibilities The successful candidate will be responsible for the following: Relationship & stakeholder management Developing and maintaining relationships with key internal and external client stakeholders; influencing ---buy-in--- to delivery approach and plans Enhancing transparency and accountability to stakeholders. Providing reliable commitments to delivery schedules and resourcing levels, building stakeholder and customer confidence Working with the CIO EQ US and key business stakeholders to build and maintain a portfolio of pipeline and approved active in-flight projects Project Management & Delivery Co-ordinate and support the assessment phase of the lifecycle to determine agreed scope, requirements delivery approach, costs and delivery feasibility Provide direction and support to ensure a smooth project initiation, ensuring appropriate Technology and Financial approvals are in place Leading a team of Project Managers to drive delivery of active projects against key cost, time and scope metrics. Identify risks early and remove blockers to delivery Evaluating solution, delivery and resourcing options to optimise efficiency of implementations and sequencing of projects Identifying dependencies and ensuring mechanisms in place to monitor and manage. Providing assurances to customers of delivery Ensure that all portfolio risks are understood and countermeasures identified, minimising risk to the organisation, and maximising quality and timeliness of deliveries Ensuring that all Information Security and service introduction criteria are fully met Consolidated reporting of the project portfolio as defined by the Group IT process. Tailoring reporting and metrics to meet the needs of varying stakeholders Participating in stage-gate and post implementation reviews and using metrics and data to identify and implement improvements to the portfolio management process. Resourcing: Working closely with resource management and delivery teams to plan and forecast resources required to assess demand and deliver the portfolio Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviors: Essential Experience at a senior level in a technology focused Program Delivery function Experience of providing clear, comprehensive project and portfolio KPI reporting. Excellent written and verbal communication skills. Experience of project & program methodologies and management of pipeline of demand. Strong interpersonal skills, to engage positively with senior colleagues and internal delivery teams, building trust and credibility. Strong and demonstrable stakeholder management skills, with the confidence to challenge supportively and effectively where appropriate Excellent presentation skills, with clear demonstrable experience in producing and delivering quality presentations and reporting to both internal and external customers Strong organisational skills, able to coordinate activities effectively and efficiently. Strong problem solving and decision making skills with ability to rapidly assimilate data to determine optimum solution Ability to work calmly and methodically when under pressure. Excellent time management skills with proven ability to manage multiple tasks effectively. Comfortable performing in a demanding and high-pressure environment, with an ability to overcome set-backs and challenges Ability to communicate IT terminology and technical data using customer facing language. Strong managerial skills Experience of agile and waterfall project methodologies Advantageous Experience gained within Financial Services sector and/or regulated environment Experience of delivering Technology projects within a client environment Proven track record of working in a matrix global organisation Prince 2 / Agile / DSDM experience and / or qualification Who is Equiniti? EQ, formerly known as Wells Fargo Shareowner Services, was recently acquired by Equiniti Group plc, a UK-based transfer agent and share plans business listed on the London Stock Exchange [EQN.L]. Equiniti delivers solutions, administration support and digital services to many of the largest organizations in the UK. Together, EQ and Equiniti have a global organization, serving 23 million shareholders covering 15% of the NYSE and 50% of the FTSE 100. All offers for employment with are contingent upon the candidate having successfully completed a criminal background check. EQ by Equiniti will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women.

Keywords: EQ by Equiniti, Saint Cloud , Delivery Manager, Executive , Saint Cloud, Minnesota

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