Associate Collections Representative - Remote in MN or WI
Company: Optum
Location: Burnsville
Posted on: May 26, 2025
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Job Description:
Opportunities at Optum, in strategic partnership with Allina
Health. As an Optum employee, you will provide support to the
Allina Health account. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start Caring. Connecting. Growing together.
This position is responsible for receiving and initiating calls
with patients to collect payments and settle accounts. Follows-up
on accounts, receives and processes payments, and updates
incomplete and missing account information. Collaborates with
patients to create payment arrangements and counsels' patients on
financial assistance programs.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work our 8-hour shift
schedules during our normal business hours of (8:00am - 4:30pm CST,
Monday - Thursday and 7:30am - 4:00pm CST, Fridays).
We offer 6 weeks of paid training. The hours of the training will
be based on schedule or will be discussed on your first day of
employment.
If you are located in MN or WI, you will have the flexibility to
work remotely* as you take on some tough challenges.
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Primary Responsibilities:
Coordinates the resolution of unpaid accounts
Receives and resolves calls from patients, insurance companies,
attorneys, and departments
Obtains and processes payments
Collaborates with patients to create payment arrangements
Updates incomplete and missing account information
Documents collection activities
Other duties as assigned
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED
Must be 18 years of age or older
1+ years of experience working in healthcare billing, collections,
or accounts receivable
Ability to travel onsite to 2925 Chicago Ave, Minneapolis, MN 55407
for any major computer issues that arise
Ability to work Monday - Thursday, 8:00am - 4:30pm CST and Friday,
7:30am - 4:00pm CST
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Preferred Qualifications:
1+ years of EPIC or similar EMR systems experience
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Telecommuting Requirements:
Reside within Minnesota or Wisconsin
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
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The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Saint Cloud , Associate Collections Representative - Remote in MN or WI, Accounting, Auditing , Burnsville, Minnesota
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